Shipping and Return Policy
At Dermovate.net, we are dedicated to making your shopping experience smooth and stress-free. Please read our shipping and return policies carefully.
Shipping Policy
Free Shipping
We offer free shipping for all orders within the United States, Canada and Australia.
International Shipping
For other destinations, a flat-rate shipping fee applies. The shipping cost will be clearly displayed at checkout.
No Hidden Costs
All orders include any applicable taxes—no hidden fees or unexpected charges.
Order Tracking
All shipments come with a tracking number so you can easily monitor the status of your delivery.
Delivery Times
- Typical delivery time: 8–14 business days.
- Processing time: Orders are shipped within 48–72 hours after confirmation.
- Packages are shipped via reliable international airmail and delivered to your door.
Lost or Damaged Packages
If your package is lost or arrives damaged, we will replace it at no additional cost. To request a replacement:
- Contact our customer service team as soon as possible.
- Ensure that you provided the correct mailing address during checkout.
Important Note
Packages lost due to an incorrect mailing address are not eligible for reshipment or refund.
Shipping Delays
Please note that delays may occur due to:
- Holidays
- Severe weather conditions
- Other unforeseen disruptions in shipping services
We recommend placing your order at least 30 days before your current supply runs out to avoid interruptions.
Return Policy
Due to the nature of Dermovate products and their importance to managing specific skin conditions, we do not accept returns.
Before You Order
If you have questions about the product, feel free to contact our customer service team for assistance before making your purchase.
We thank you for understanding and for choosing Dermovate.net to support your skincare needs!